Terms and Conditions
Don't worry, it's nothing scary! Our terms and conditions are listed below, and you'll sign off on them when you place an order. These are so we can have complete transparency between us. Please don't hesitate to reach out if you have any questions!
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Retainer Fee
A 50% Non-Refundable and Non-Transferrable Retainer Fee is due at the time of order placement in order to reserve your order and date. Until this is paid, the date is not reserved and may fill up. This fee goes toward the total cost, and the remaining half is due at time of invoice. All invoiced orders are nonrefundable, we will work with you to either credit or make your order at a later date.
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No Shows
No show = no baked item! Our sweets are best enjoyed fresh. Not showing up to the agreed upon pickup time forfeits your order. But take heart - we'll donate to a family in need. Need to reschedule your order? Please reach out a week prior to your pickup time. If we can accommodate the change we will, but there is a possibility that we will not be able to arrange a last minute time change. Please note that date changes are NOT permitted.
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Refunds
We can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, we cannot offer refunds as the supplies are likely already ordered. You can choose to either not pay the remaining 50%, or continue with your order!
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Pick Ups and Deliveries
All orders are to be picked up on the date decided unless agreed upon otherwise. If you decide to place a delivery order, and it is available in your area on your date, a small fee will be added based on mileage and date.
The pick up address is included on the invoice, but if you lose it, don't worry! We're only a message or email away.
Changes
Decisions are tough- don't worry! Any changes made to your order must be done at least two weeks before your reserved date. Anything after that will be under consideration and a fee may apply.
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Inspiration
Thanks tons for bringing those inspo pictures! They're just that - inspiring. But your desserts may not be perfect replicas - we'll try to keep it close.
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Last Minute Orders
Orders placed within two weeks of the requested pick up date will have a rush fee of 10% added on to the total, and it increases up to 15-20% as the day gets closer.
We may choose to require that the entire payment be paid upfront.
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Price Adjustments
All prices are subject to change. Prices are often dictated by ingredient costs. I'm always trying to provide the best tasting desserts to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old flour prices - darn it).
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Cottage Food Laws
Our desserts are made in a home kitchen inspected by the health department. Our kitchen is not nut free, egg free, dairy free, gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*
Product Photography
We love to showcase our creations on our social media! If you don't want your dessert in the spotlight, please let us know when you're ordering!
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Copyrights
Copyrighted images (think Star Wars and Peppa Pig) are protected, and I won't be able to replicate them baked goods. We can make a similar color palette though - so let's talk!
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Colors
Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with.
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After Pickup
It's All Yours Now. Once you pickup your order (thanks again, by the way), what happens to your cakes, cookies, and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the parking lot cart returns.
Ghosts (and communication)
No Ghosts (I'm easily spooked). 👻 To get your order juuust right, I'll need you to reply to my messages within 48 hours - otherwise, I may just have to wing it (I'm good at wingin' it - just ask my eyeliner). Questions for me? Please give me about 48 hours to reply - I'm usually covered in icing!
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Allergies
Achoo! Allergies? Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can't always accommodate allergy-conscious orders. Please do reach out - I may have a perfect referral for ya!
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Liability
While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.
